The standard information form for package travel contracts from a behavioral economics perspective. Measures For Better Consumer Information

This policy briefi analyses the ‘standard information form’ for package travel contracts in line with the EU directive 2015/2302 from a behavioural economics perspective. The EU directive requires travel service providers to provide their customers with certain relevant information (travellers' rights regarding the travel service, the total price, cancellation conditions etc.) and a standard information form summarising the consumers’ most important rights prior to booking a packageii. The goal of the directive is to ensure a high, uniform level of consumer protection. In this report, we discuss how this standard information form should ideally be designed as well as how and where it should be provided in the booking process to encourage customers to notice, read and most importantly understand the relevant information.