Customer reactions to a webshop’s service quality

Hackl, Franz and Winter-Ebmer, RudolfORCID: (2020) Customer reactions to a webshop’s service quality. Empirica, 47 (4), pp. 699-731. DOI: 10.1007/s10663-019-09453-6

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Item Type: Article in Academic Journal
Keywords: E-commerce, Price comparison, Horizontal service differentiation
Classification Codes (e.g. JEL): M31 · L81 · L25
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Date Deposited: 20 Jan 2020 10:35
Last Modified: 10 May 2021 11:08
DOI: 10.1007/s10663-019-09453-6
ISSN: 0340-8744

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