Customer reactions to a webshop’s service quality

Hackl, Franz and Winter-Ebmer, Rudolf ORCID: (2019) Customer reactions to a webshop’s service quality. Empirica. (Published before print)

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Item Type: Article in Academic Journal
Keywords: E-commerce, Price comparison, Horizontal service differentiation
Classification Codes (e.g. JEL): M31 · L81 · L25
Research Units: Labor Market and Social Policy
Status: Published before print
Date Deposited: 20 Jan 2020 10:35
Last Modified: 04 Feb 2020 14:18
Identification Number or DOI: 10.1007/s10663-019-09453-6
ISSN: 0340-8744

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