Customer reactions to a webshop’s service quality

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Hackl, Franz and Winter-Ebmer, RudolfORCID: https://orcid.org/0000-0001-8157-6631 (2020) Customer reactions to a webshop’s service quality. Empirica, 47 (4), pp. 699-731. https://doi.org/10.1007/s10663-019-09453-6

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Official URL: https://link.springer.com/content/pdf/10.1007%2Fs1...

Item Type:	Article in Academic Journal
Keywords:	E-commerce, Price comparison, Horizontal service differentiation
Classification Codes (e.g. JEL):	M31 · L81 · L25
Related URLs:	https://link.springer.com/article/10.100...
Date Deposited:	20 Jan 2020 10:35
Last Modified:	19 Sep 2024 08:53
DOI:	10.1007/s10663-019-09453-6
ISSN:	0340-8744
URI:	https://irihs.ihs.ac.at/id/eprint/5235

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